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Aeppelallee 69, Wiesbaden
Delivery time of our couch would be set at 4-8 weeks. In the end we waited over 16 weeks. We should have received a € 50 voucher out of goodwill. Didn't get a voucher number from customer service despite several queries. Unfortunately, very disappointing.
Ordered two armchairs on 10/10/2020; Delivery in approx. 17 weeks, i.e. end of January 2021. Now received a succinct letter, delivery before the end of March. By customer service I mean something else. By Hajo on 1/16/21
Good and competent advice, friendly salespeople, delivery earlier than originally scheduled, assembly without complications by competent employees. All in all: perfect! And the best part: quality is great. The bed is very comfortable, we sleep very well.
I bought a bed about 2 months ago, unfortunately the slatted frame didn't fit because of the motor. The bed was taken back without any problems and I received generous compensation. I am happy with it.
When looking for a bed, we were served and informed in a very friendly manner. The delivery took 4 months (due to Corona) but was delivered without any complaints.
An exceptional store and restaurant as well. Too bad it's closed to what's going on
I became aware of the XXXLutz branch in Wiesbaden through eBay classifieds. Very many advertisements with exciting offers; super fast response time, uncomplicated purchase process and also extremely friendly and flexible! I can only recommend!
Huge furniture store with a wide range. Everyone should find something here; from the small budget to Benz and Team7. Staff is available and always friendly. Similar to a well-known Swedish furniture chain, there are "odds and ends" on the ground floor, where you will always take something with you. The only difference: the odds and ends are primarily kitchen utensils from NoName to branded products. Despite Wiesbaden, there are enough parking spaces right next to the market. Location is very convenient right on the A643 / A6.
OK
Excellent multi-storey furniture store with wide choices and modern designs, super customer service ? highly recommended.
I just wanted to buy an item that was recently on sale. It was no longer available. Also cannot be ordered or obtained from another branch. When the department head was called at my request, the situation got worse. He immediately became abusive in tone and later personally abusive. He even said directly that he didn't care about customer satisfaction. He didn't let me finish a sentence and guided me very emphatically to the exit with the remark that he could do without customers like me very well. It is a pity that the article was clearly not sufficiently available for the duration of the offer, as the law provides. The behavior of this gentleman was completely outside of any tolerance limit.
I used to like to shop here, but it has been decreasing for a number of years. If I would like to have an offer for furniture for a nearly 5-digit amount and then don't get anything in writing and the price can only be guaranteed "until Saturday" then I feel pressured. Serious business conduct looks different to me.
My rating is only valid for the furniture store's warehouse. Here I would like to express my great compliments to the employees. They are very polite and extremely helpful. I was alone to pick up a recliner and I was immediately helped to load it into the car, I hadn't even asked for it. Since the armchair with cardboard did not fit in the car, it was unpacked on site and I was helped here too. I didn't even have to dispose of the remaining rubbish; the employee did that too. I call that service. I drove away with a good feeling and thought to myself, picking up here would be fun. When I buy furniture online again with collection, I am happy to drive back to XXXLutz in Wiesbaden. However, I missed the equally friendly and helpful experience in the furniture store. The employees tend to leave you behind here. Perhaps they should work a few days in the warehouse to learn what service means.
Big and with a huge range. Whatever you need. Here you will find what you are looking for and acceptable prices are also possible. Negotiations on furniture are possible but great art. That means: not my strength.
We ordered furniture. We were told it could take up to 6 weeks. After a month and repeated inquiries from us, the order was canceled.
It would be nice if the restaurant could be used again soon. Be it just for coffee / tea or cake, or for a real menu. The service was also very attentive. I looked at beds in the furniture store. But I'm not the boc spring bed type. I'm more in favor of Italian or French ..... there has to be punished more precisely .....
Was in the branch on November 30, 2020 at 4:30 p.m. for advice on a new kitchen, there was no one around, the employees surfing the Internet when I asked if someone had time to plan a kitchen, I was told that I would should come on Wednesday. I'm sorry, but if you don't want to earn any money and your employees don't want to work, then I don't know anymore. Then I drove to Möbel Martin was given great advice and everything was completed, that's what I call the customer is king and it was quite late. I remembered it differently. In the past, the customer was your king, that has unfortunately changed.
Advice on buying found very quickly and found to be pleasant. Helpful in decision making. Delivery time as announced. Delivery a little earlier than planned after clarification by telephone. Construction was very quick and without dirt.
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Unfortunately, this furniture store doesn't even deserve a star. We bought furniture there and, as always, it was broken. This time it was the “Lorena” console table. The legs don't fit the table at all because one of them is much too short. I called and described the problem. Then I was given an email address to which I should send photos. Said and done. I sent four emails and no response. So I call again and an employee tells me that the email addresses have been changed internally! And that without notifying customers. He assures me of a call back and another colleague as well. Nothing happens. If you speak to the tape, nobody will call you back. And today, after I wrote another email, the cheeky answer comes that there is nothing to my case. Before you buy something there, it is better to take out legal protection insurance.
Update on 09/26/2020 - 22 days have passed and xxxlutz did nothing. I've sent more emails and so far no one has reached out to me with a solution to the problem they caused me. ____________________________________________________________________ Update on September 18, 2020 - Today I wrote the 4th email to XXXLutz. I have sent emails to [email protected] and [email protected] and also left a message on the phone that the table I bought was delivered with a missing part. They just don't care. Since the 4th of Ago 2020 (the day the table was delivered) they no longer answer my contacts. Your behavior is definitely disrespectful. As you can see, the company responded to this comment here and said I should contact them. I did that even if they didn't answer. -------------------------------------------------- -------------------------------------------------- - Update on 09/14/2020 - It's been a week and XXXLutz doesn't answer my emails. If I still don't have an answer I will cancel this order and send the table back. I do not recommend this store. -------------------------------------------------- -------------------------------------------------- - I bought a table and I'm waiting 5 weeks for it, but a part is missing. I've called the company several times and even left a message to call me back. They didn't answer my calls, nor did they call me back. The customer service is really disappointing and I will think again if I will ever buy from XXXLutz again. Problems can happen, but not fail in customer service. Ikea has some problems too, but they are there and ready to solve them. That is the difference.
The customer service didn't even deserve a star. We ordered bathroom furniture in October 2019 and until today 23.09.2020 still not all parts, every time defective. Outrageous staff and anything but cooperative. Never the last shop again. I am annoyed that I have already left so much money for such poor quality.
Easy pick up service.
Well, that's a huge outrage. Yesterday at around 8 p.m. XXXLutz was offering a WMF pot set for € 319.20 (major promotion until at least 13.09.2920). Today we wanted to order the set, but the offer was changed overnight, the set now costs 389, - € (big savings until at least 30.09.2020, hahaha). I actually wanted to go to Wiesbaden and have a discussion, but I think it's better to buy the top set from the competition in Mainz. XXXLutz is definitely not worth the journey. Edit 09/11/2020: My wife convinced me that we went to Wiesbaden. By chance I had a screenshot of yesterday's offer. The pot set was available in house XXXLutz for 399, - €, the own offer was not even priced here. When we showed the friendly employee our printout, he accepted the offer price from the previous evening without hesitation. Thank you at this point. IN THE END: 5 stars for the employee who remains a star for the company and its abstruse price gimmicks, in total we increase to 3 stars.
Great as always always go when I visit my sister
Food! And furniture!
Very very poor service and no cooperative staff
Beautiful furniture and decor at ok prices.
Well managed
Good variety of products ... Nice playground for kids ... Too bad the restaurant closes so early ...
Very cool :]
German equivelant to IKEA just more expensive!
Good
Great and clean store!
I like this market you can buy and delivery with a car from xxxl
We bought a family size sectional from there. It is custom built and covered so it takes 2 months to get it but worth the wait.
Nice big home store with lovely items and dog friendly.
Nice shopping centre high to low price Very one can find something for their pocket size
An expensive but excellent showroom. I love this place! They have an amazing and quite a lot of exclusive collection of a lot of things, especially the furniture and other household items. Haven’t bought much from there (because things are expensive), but the things I did buy have proven to be durable and pretty much worth the money. Staff are friendly and helpful.
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They literally have couches that cost over 10,000 usd here
100 % duper
Awesome things but a little bit expensive comparing with other stores
Lots of choice, expansive showroom, ok prices. I love the selection of kids furniture!!
Good furniture selection, be absolutely sure that you want it when u buy it because they have a very strict return policy
Got great foods and shopping
Good food, fast service, spacious, children play area, free parking lot.
Expensive... furniture is regular
Lovely assorted knock knacks. Middle price range. Good selection. Can always find a good deal.
good furniture if you need something
Aeppelallee 69, Wiesbaden
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